Refund Policy
Read Jadeedilm refund policy for paid courses, manual payment verification, duplicate payments, and course access conditions.
At Jadeedilm, we aim to provide clear, practical, and valuable digital skills education. Before purchasing any paid course, please carefully review the course details, curriculum, price, requirements, and learning outcomes.
This Refund Policy explains how refunds are handled for paid courses on Jadeedilm.
Table of Contents
1Digital Course Access
Jadeedilm provides digital learning content. Once a paid course is approved and access is activated in your student account, the course content becomes available for learning.
Because of the nature of digital products and online course access, payments are generally non-refundable after course access has been activated.
2Manual Payment Verification
At this stage, Jadeedilm uses a manual payment verification process.
After selecting a paid course, students may be required to send payment through the available method and submit a payment screenshot for verification.
Course access is activated only after the payment is reviewed and approved by the Jadeedilm team.
3Refunds Before Course Activation
If you made a payment but your course access has not yet been activated, you may contact us and request a review.
Refunds before activation may be considered if:
- You made a duplicate payment
- You paid the wrong amount by mistake
- You selected the wrong course and contacted us before access activation
- Your payment could not be verified
- Jadeedilm is unable to provide access to the purchased course
Each request will be reviewed case by case.
4Non-Refundable Cases
Refunds will usually not be provided in the following cases:
- Course access has already been activated
- Student has started watching or using course content
- Student changed their mind after purchase
- Student did not complete the course
- Student expected guaranteed income, job, or freelancing success
- Student shared incorrect information during payment submission
- Account was restricted due to violation of Jadeedilm rules
Jadeedilm does not guarantee jobs, income, freelancing projects, business success, or specific results from any course.
5Technical Issues
If you face a technical issue while accessing your course, please contact our support team first.
We will try to help you resolve issues related to:
- Course access
- Login problems
- Video access
- Dashboard errors
- Payment verification status
A refund may only be considered if the issue cannot be resolved and Jadeedilm is unable to provide access to the purchased course.
6Duplicate Payments
If you accidentally make a duplicate payment for the same course, contact us with proof of both payments.
After verification, Jadeedilm may refund the duplicate amount or adjust it toward another course.
7How to Request a Refund
To request a refund review, contact us with the following details:
- Full name
- Registered email address
- Course name
- Payment amount
- Payment date
- Payment screenshot or transaction proof
- Reason for refund request
Send your refund request to:
8Refund Processing Time
Refund requests are reviewed manually. Processing time may vary depending on payment method, verification, and support availability.
If a refund is approved, the refund will be processed through the available payment method.
9Final Decision
All refund requests are reviewed by the Jadeedilm team.
Jadeedilm reserves the right to approve or reject refund requests based on course access status, payment verification, platform records, and policy conditions.
10Contact Us
For refund questions or payment support, contact us:
Have questions about this Refund Policy?
Contact Support